Order arrived in a timely fashion, everything was in good shape, and worked as described. I have had the chair only a few days, but so far I really enjoy it. Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. Also this company is hands down much better than the previous company from which I tried to order a chair. They are also not the cheapest but what they are is transparent. It was easy to put together. The vinyl looks very high end and is beautifual in my office. Plus I have been using Steelcase chair at work and love it. Looks and feels like a brand new chair. I ordered the chair with the Vintage English vinyl. (Just ask Reddit if you doubt me! Reddit doesn’t play. Order was promptly and accurately fulfilled, and staff were very helpful. You can't go wrong when dealing with them, highly recommended! Absolutely fabulous. I would recommend to anyone. I bought some padded covers from Amazon to see if that helps. Refurbished Herman Miller Aeron Chair – Size C. Rated 5.00 out of 5 based on 1 customer rating. The chair shipped quickly and arrived fast than I expected. It arrived yesterday in excellent condition. Fast delivery, as promised, and chair is clean and in nearly brand new condition. The chair arrived and it looks like new! . My chair looks new. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. Great price for top quality office chairs. Steelcase leap v2 looks brand new. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. My order arrived in good shape. If you are looking for a decent chair because you recently started teleworking, this is the way to go! I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. Likewise, the youtube video showing how to replace the cylinder was exceptional.This was a simple order of a single item. OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. I can't find a blemish on it anywhere! I just purchased a Steelcase Leap V1 and I couldn't be happier! I chose the Leap V2 because we have these at our office. I finally got the seat on correctly, or so I thought. I ordered a Leap V2 chair from them and the first one came in very broken. I liked my chair so much that we ordered another chair for my wife. The assembly was pretty easy. My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. Herman Miller Aeron size C Large office Chair $460 (San Jose) pic hide this posting restore restore this posting. This warranty is good up to the stated manufacturer’s weight limits / capacity, which is 300lbs for the Herman Miller Aeron Size A Chair, and 350lbs for the Herman Miller Aeron Size B & C Chairs. Exceptional personal service, feedback ad follow up after sale! So far I am very pleased with the chair. Most importantly, they understand that not all bodies are same so if for whatever reason you do not like the chair there is a 30 day return policy with free shipping so you got nothing to loose!My chair did have a slight issue with the right arm and I sent and email and they quickly sent out what I needed to make it perfect, I was truly amazed with their customer service. 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