I then informed the dealer i bought the car before expiry of 30 days. I’m also sure I would not have paid the amount I paid for the warranty had I known the claim limit was £1,000. Fuel economy is a no-win argument, so I wouldn’t bother. After driving it twice we have noticed a warning light and have had the car looked at. Hi, I bought an 06 plate Honda Civic from a dealer online because of distance, the car came with a 3 Month comprehensive warranty, he delivered the car for £100 as we were not going to be in when he delivered it, when I returned I checked the car externally and system wise and found that the power fold mirrors did not work and the front near side door would not open, I contacted the dealer and he offered £100 towards the repair, I felt that was reasonable and was able to repair those faults. Two weeks later car started to overheat. Have a read of our article about rejecting a car, as that explains what you are entitled to within the first six months. Hi Stuart, I bought a second hand ford focus from a local Arnold Clark with a 60 day warranty. I was told by the service dept operative that my warranty will still be honored because I have reported before it expires, I knew the warranty only had a few weeks to run so I made a point of asking the question. Now they are waiting to here from the warranty company to see if the engine is covered and will advise of costs before any work is carried out. This may affect who can do the repair and how the payment process works (eg – do you have to pay for the fix and then get refunded, or does the warranty company pay the garage directly?). It sounds like the dealer has tried to make a quick buck selling questionable cars then disappearing, but that doesn’t mean you will have the support of the law in getting your money back. Hi, this is a UK website and you appear to be in the USA. They done this before checking what I’d taken it in for. If anything else does come up, is it simply a case of the dealer simply keeps putting them right (assuming that they’re small things) until my 30 days are up and then it’s on me? I went to cancel the policy and was told that i was entitled to nothing back. My issue though is that other than the Autotrade ads, there’s nothing written anywhere that explicitly says they had confirmed the car came with 6 month warranty. This is very expensive. If the original service advisor has left, presumably the dealership is now pretending that there is no record of you reporting it before the warranty ran out. I can’t prove the fault was there in the first 6mth as the trader never gave me receipts for the work and as I said disappeared but I have 2 independent mechanic stating it was ongoing electrical issues. Thanks Stuart, Atif. hi I brought a car for 6000 from a dealer on finance with a 6 month warranty. So if you’re going to be driving the car for any extended period of time, you may want to look at taking out some temporary insurance cover yourself. When AA came they said it needed replacing because it had never been changed. V40. However, you are well past that now. Please help me so that I can help my customer. The car was off the road for about 3 weeks. The car itself has to be considered faulty, and if it’s a simple fix then it won’t be sufficient grounds to reject it. A fairly new used car (less than three years old) will almost certainly still be covered by whatever is left of the manufacturer’s new car warranty. In the meantime i contacted the garage where i bought the car to let them know. Hence there is not actual proof as it was phone conversation. We drove back there and while there the mechanic said it needs a new fan motor which has to be ordered and so will need the car for a day so we left leaving the car with mechanic. They said they had to book the car in at a later date for the work that needed doing. That level of oil loss sounds fairly unacceptable, but it’s a very grey area because oil is a consumable item and it’s now an eight-year-old car, so it could be a difficult argument to win. The warranty company are listed on the Motor Ombudsman website and seem to be the main warranty company used by Nissan GB. Warranties - The Legal Requirements when Selling Second Hand Cars Under the Consumer Rights Act 2015, which came into force on the 1st October 2015, a car dealer will only get one chance to repair. A list of the priciest repairs paid by Assurant, which partners with the RAC in the warranty and aftersales sector, to RAC warranty holders shows a claim for a first servo at £6,687, an oil pump at £6,504 and gear bearings at £6,270. On the way home from the dealer I experienced a severe clutch judder. I’m a 69year old Guy who looks after my car. I bought a car three years ago and the warranty has run out. Hi David. Hi Natalie. I felt that I have been mislead and this business practice seems to me falsifying. Paid £6000 for it with roughly 50000 miles on the clock. I have an invoice from a company that doesn’t exist. Is this right? B-1980 Zemst (Eppegem) One week later the car did the same thing and this time it would not clear the fault, it had to be recovered. – they were unwilling to pay for the clutch or the clutch release parts, but would cover the flywheel – costing me £600+. and they assure me 100% that the warranty would be void. I am still driving around in a car that makes an horrendous noise and could potentially do so for the next 30000 miles or however long a clutch lasts for. Thanks. Hi William. Engine is ruined and needs replacement. Despite the LR specialist calling him and explaining the situation re-faulty handbrake and pads and disks, he refuses to aknowledge any responsibility. Hi I bought a car from a forecourt in December of last year (2018). Hi Dawn. It is a 2006 with 130000 miles. What can I do, Hi Michelle. If the dealer and manufacturer are not sorting the problem, your best bet to get a resolution would be to call a lawyer and have them act for you – it will cost you money, but threatening letters from law firms tend to light fires under lazy dealers. The dealership is 60 miles away. Here at Affordable Secondhand Cars, we want all of our customers to have peace of mind. Hi Nigel. Rule number 1 the salesman is a lying ******* We called the dealer straight away he said it could be all the crap kicking up from the fuel tank where it was empty when we picked it up so he said ok I’ll give him the benefit of the doubt so we carried on driving home. Read more. FAQs. Can I get my local garage to mend this fault and charge the dealers? Then she broke down on the motorway which was because the air filters and oil hadn’t been changed. It only has 4 days left. Used cars approved and sold by manufacturers are covered my the warranty everywhere in EU as far as I know. After speaking with the dealer who sold me the vehicle I’ve been advised that I was issued a ‘pack’ which would have contained the full-service history on an A4 piece of paper. The car also needed to have the gearbox re-coded to the ECU and the software updated at Peugeot as a result which was not covered it was off the road a further week to get this done. It certainly sounds dodgy, but it will need more thorough investigation. I bought the car less than 2 months ago and on the second day I noticed it jolts when driving in lower gear. I took the car to an engine specialist who would charge £850 + VAT (i.e. I still don’t think I should pay anything and they haven’t specified how much there going to contribute to fees. Its just one of those things that has failed. With just 1 service being stamped (provided by the garage who sold me the vehicle). Any ideas what I can do in this situation? Are they required to provided those details at purchase or not? Second Hand Cars With Warranty . I had it recovered to a local garage who diagnosed it with a permanent fault on the turbo, they recommended it should go to a SEAT dealer due to the part being anti-tampering. There are a few different types of warranty which may apply to the used car you are buying, and it is important to know which applies to you. Phoned garage again who said it was an issue I needed to take up with VOSA. I am assuming my claim should also be with Mazda and not with the car dealer I purchased the car from. They say the diagnostics didn’t show anything but replaced the console however the same still happens as for the other issues they said it’s not happened to them! What should we do? And they had it for 6 to fix it, Hello I bought a used rant twinge from a Renault dealer two years ago, it was lead than a year old when I bought it. I’ve brought a Hyundai i40 year registered June 2015. Ok I bought a car at a used car lot, I gave them $2,000. There was no talk about warranty when I bought the car apart from an AA 1 year recovery which I never got the email to set up,,I have asked them to send them to me again today so I can set it up. The car has to be serviced on time, every time, for the manufacturer’s warranty to be valid, but you don’t have to have the car serviced by a franchised dealer thanks to EU law. Used car sales areas in our dealerships are always open digitally and will be able to talk to you by phone, messaging or video chat. it looks the ignition coils got fire and some wiring burn off… we called the trader who was not happy to speak to us saying that if that happened on the road it would be a case but as it happened at home he has no responsibility. Hi Feli. I have been told by the dealership contact centre that their used cars come with a 3 month parts and labour guarantee. I have spoken to the dealer and they say to take to a service to find out the exact problem, but they did not gave me in writing that I can take to an other service to check. Buy your warranty and enjoy the freedom that comes with an extended vehicle warranty. I am aware vehicles purchased from a dealer with “significant faults” can be returned although what exactly is considered as a significant fault as this is covered vaguely. Hi William. He has not told me what is wrong with it, because he has not had it diagnosed. We are now left with the original repairs plus the new damage to our car. I brought a car 17th February 09 plate £2495. £600. The turbo has gone. Hello Stuart, I’m hoping you can help. All of their ads on Autotrader say the cars come with 6 month warranty. By the sound of it, he’s definitely been giving you the runaround. I have spoken to the warranty company, who have said, he has contacted them several times, and they have emailed him an assessment form to be filled and returned. Within couple of weeks we noticed an intermittent problem with the transmission. The dealer said it was ok as been parked up for a bit. It will depend on the T&Cs of your used car warranty (or new car warranty, depending on how old your car is). All I want is my car back, and for EH to stump up the £4K bill +VAT. You will need to find out what has caused the failure so you can decide whether it’s worth pursuing. You’ll need to look at the wording of your warranty to see what’s covered. You are basically asking to reject the car because it won’t pair with your phone, and that’s unlikely to be considered valid grounds to reject the vehicle (it doesn’t stop the vehicle from performing its primary function of getting you from A to B). Hi Glenn. Buy best used cars online in India - Cars24.com offers 100% verified second-hand customer cars at best price with Easy Finance and RC Transfer. When I received It, I noticed and notified the seller that I didn’t feel the car was immaculate. Is there any thing I can do,even come to a compromise. Hi Kate. MOT and service always have been done in this service. No service book or Manufacturers warranty information was provided with vehicle. Hi David. Hi Peter. Is this going to cover it? One thing to keep in mind is the kilometres on the clock. Can they refuse me? The warranty company has since emailed me back to say they have now refunded the payment to the dealer for the policy. First it comes with a DVD multi-changer and 6-disc CD multi-changer entertainment system, CD player overheats and stop working after 4 about minutes, DVD does not work comes up with mecha fault on screen, next after about a week the air suspension stopped working (this was repaired by trader), yesterday the hand break malfunctioned and got stuck on, Yeah, that sounds like a Land Rover Discovery. I’m probably answering my own question as I write this but what advice do you have? Unfortunately, gurantees and warranties are non refundable which is standard practice with all car dealerships. I do really want to keep the car, mainly because if it works properly, it does everything I need it to and more. But 1 month down the line it has gearbox issues. I took the car to the independent gauge and they told me that it was the head gasket. Hi Kat. No, a third-party warranty is an aftermarket insurance policy. I have a VW transporter, bought new in 2016 from local VW Dealer. He said he can pay maximum 300£ as a contribution. Just noticed today that brakes are spongy having had trouble stopping quickly enough (at 30mph) and noticed a hissing sound when brake pedal is pressed. Thanks. 12 months vehicle breakdown cover. Well lo and behold, the timing chain snapped yesterday! I don’t think there’s any legal issue with a dealer asking you to pay for them to reproduce purchase documents. Are these Items that I can legally expect the dealer to fix or can I reject the car. Hi Stuart, I bought a 2008 Land Rover Discovery with 84,000 miles for £12,000 from a “reputable” garage up north back in August. Can you tell me if this is legal? The FIAT Found Approved and used car programme has a series of benefits designed to reassure you about our vehicle checks before you buy the car and give you peace of mind once the purchase has been completed. They rang up the following day to say that I needed a new pipe at a cost of £71 and that it was just a coincidence that it had broken. 23 replies 9.1K views SimplySound Forumite. XC90. As the car has a low mileage we didn’t buy a breakdown cover so the rescue team picked the car and left it to the nearest garage. Hi Lindsey. If you want to keep the car now that the gearbox is fixed, you will probably have to go via the small claims process. If you have not done so already, you will need to immediately (before your warranty expires) formally complain to the dealership who sold you the car as well as the warranty provider, and note the date when you first contacted them after your car failed its NCT. Unfortunately, the best advice is that you should have refused to take delivery of the car if the work hadn’t been done…. Please give me an answerr as soon as possible. Choose from over 1500+ fully inspected second hand cars models. Volvo Selekt is the smartest way to buy a Used Volvo. • Nearside Front Brakes imbalanced across an axle (3.7.B.5b). Do I need to still pay an insurance and tax if we don’t use this car, because is faulty and during the rejection process? Hi Marcin. So you’re in the market for a used car. You can try complaining to the dealership that you were mis-sold, but there’s no guarantee they will respond. If you’re buying a car from a private seller, you’re really buying ‘sold as seen’. Since I bought the car, the dealership appears to have gone bust and closed down. Bought a car on 14th Feb from used car garage, 3 months warranty but limit £500. You’d need to check the T&Cs of your warranty to find out your cancellation rights. The best car warranty is always customized, so keep that in mind. Hi Stuart, Hi Lee. They plugged it in and said there was no issue. Thanks for taking the time to read this and I hope you can advise legally where I stand once and for all. In April I bought a used car (2015 with 14k miles) along with their company’s (we’ll call them Carnold Lark) 1 year extended warranty, it’s now just done 25k miles but I had to take it back to the dealer as it was making a crunching noise when changing gear. You need to be complaining to the dealer principal/general manager, rather than the sale manager or the service manager, since your current position concerns both sales and service. Hi Paul. My question is can a timing chain develop a problem just within 3,000 miles of driving? Have a read of our article about rejecting a faulty car. Belgium, Monday to Friday: 1 PM – 6 PM The garage offered an RAC check + full servicing + new MOT, including the standard 3 months warranty. How much should I be paying for a used Citroen Nemo? Have a read of our article on rejecting a faulty car. For more information, have a read of our article about rejecting a faulty car. it took us a couple of minute to put out the fire. The Consumer Rights Act is favourable for the first six months, and then after that it tends to work in favour of the dealer. Second Hand Car warranty and Used Car Warranties; Should I Buy a Used Car Without a Warranty? Read more. You should have a look at Skoda owners’ forums (or VW, Audi or SEAT forums, since they all use the same engines) to see if there are other owners who have had similar problems. That’s why warranties have expiry dates, otherwise you could claim repairs forever. We called the AA and it appears the head gasket has gone. During that time needed somethings done and the dealer fixed them (although still waiting for a piece ) . After that, you will have to try and show that the dealer was operating fraudulently by pretending to be a private seller. The car was obviously bought longer than the 30 day period, but out of 10 weeks, I’ve only had it for just over a week. How can I get them to correct the problem, whatever it is? It seems very strange that a BMW dealer will not provide you with a written copy of a BMW warranty. Types of car warranties Standard warranties. As these problems started before my warranty, am i eligible to claim this amount from the dealership I bought it from or am I at a loss as I cannot prove it was before the warranty ended? so the car rolled down on the hill. A letter from your lawyer to the dealership is also likely to produce a better result from the dealership than phone calls or emails from you. I bough a car with three year warranty from a main dealership. If it was a new car, your warranty would be valid anywhere in the EU so this wouldn’t be an issue. I was told its timing chain rattle and costly to fix. You may be able to argue that the contract is void, but you’d need to get some legal advice – it sounds like a tough sell, because you knew 12 months ago that there was no warranty and you have continued to drive the car for the last year. So i did change oil bit few days later problem got back.then he said to plug it in for diagnostic. They have told us to carrying on driving the vehicle but leave it in gear when parked. Hi Jo. Any comment would be appreciated The salesmen said they didn’t have any booklets/ policies as they were being printed. New car servicing – do I have to take my car back to the dealer? Hi Josh. I queried the gears on the test drive but was told it was just the way I was driving. Hi James. I explained the car was barely moving and that i was near my regular garage. It will be 2 months when i take it back to them. You are covered by the Consumer Rights Act for six months if the fault is significant enough to render the entire car faulty, but on a used car that can be difficult to enforce. That is obviously expensive, and doesn’t guarantee that you will win or get your money back and costs covered. If it’s a courtesy car, you won’t normally have to insure it yourself but you will be liable for any excess in the event of an accident – and this can be a lot of money. The only thing I can really recommend is to speak to a lawyer to represent you properly and get what you feel you are owed. It’s a 2013 Vauxhall Antara with 91.5k on the clock. Sure it is not their fault the car was stolen, but then again neither is it mine. I was told I had 3 months’ warranty when I bought it, been back to the garage I got it from to find they are no longer trading under that name, and to ‘check’ the warranty is actually valid, I phoned the number, they have no record of my warranty. Now, the engine light has come on and the car is juddering. Assuming that you have the paperwork to say you have a warranty, you have the right to expect the warranty to be valid. Cars WLTP Figures shown are for comparison purposes and should only be compared to the fuel consumption and CO2 values of other cars tested to the same technical standard. The work should be under warrenty for the previous owner, but do i have a case as the new owner? There are several perks to buying a car with a longer warranty; if you buy a new Kia outright and choose to sell it after four or five years, it still has a few years’ worth of warranty on it - which is a major selling point on the used market, potentially making it easier to sell at that age and meaning you get more for it. They’re not obliged to, but it’s not like you’re asking for anything extravagant. I have spoken to many mechanics and they say that it can be either the injectors or something else. I had it looked at and was told the bearing had worn and the gearbox could fail anytime. Its now been 7/8 weeks I’ve been waiting with still no end in sight for me getting my car back. Runs for 50 metres and stops again. I purchased a Citroen C3 about 3-4 weeks ago and have noticed that I can’t turn the dial round for hot air. Had I been driving normally, the chain would have broken well within the warranty period. Thanks, Where do we stand? The following day I had it taken to my local garrage to be told my timing chain was stretched and needed replacing at a cost of Approximately £700. First of all after having it for 3 days the power steering pipe burst and fluid was leaking every where. Have a read of this article about spares or repairs and other dodgy dealer tricks of the trade. The insurers were brilliant and settled right away. Can you please advice. Two-year service intervals, but is your car really fit for the road? On the way to his garage car broke down 4mins from his garage. Hi Anton. My question is why have they accepted my money but not bought my product? Three months after purchasing the car, the engine seized up. I bought car less than 3 years old from a large used car retailer in west London, at the point of sale it was encouraged I bought a comprehensive warranty because I don’t believe they offered any warranty themselves. A month later, the coolant warning light came on again, so I reported it, as this clearly was an issue with the coolant system. Hi Robert. Now there is no warranty on it (expire). Hi Ricci. Just the engine? Hi Stuart, I have helped him in that recommending a Warranty approved repairer, but he is actually refusing to take it there. Diesel pump & engine control. The other day, a clutch issue occurred that could potentially cost up to around £4,000 to fix. They’ve well and truly had me over. The car was 6 weeks over 12 months old. I have this in writing that this is what my options were. Hi Andrew. I was told to leave the car again with them. its undrivable at the moment as its become a hazard. The extended warranty will start from whenever the dealership activates it, which by the sound of it was when you bought the car. We bought a car 3 weeks ago with 3 months warranty. I bought a Ford Fiesta from an approved used car Ford dealer under 3 years ago. We take a look at the pros and cons Anyway, since owning it I noticed a smell of exhaust fumes in the cabin at various times. He told me basically hard luck, I should have gone to him straight away. Hi I just wanted to ask I bought a used car from a garage just under 3 months ago it has completely died on me have no idea why I will be contact the company tomorrow but I’m expecting an argument, I was told any problems within the 3 months to go back, I paid £2500 for the 4×4 what Can I expect or what’s the best way to tackle it please. The majority of used car traders will offer some form of warranty on their cars, but the value of these warranties vary massively. Franchised dealers will tend to offer an Approved Used warranty that is promoted by the manufacturer and often comes as part of the deal. I called the garage and they said I have two options. I have just purchased a range rover sport from a dealer and as soon as I parked it on the drive there was a problem with the electric handbrake. Hi Miguel. Outside of the issues it was booked in for (Sticking back brakes and a violent shaking of the car above 50 mph) my mechanic described the chassis as a ships anchor and couldn’t in good faith accept any ones money to work on the vehicle and simply advised me to reject it. When I picked up the car I have also noticed that the 2x tryes have damaged (one was split and one was bulging), the garage at the time explained that it passed its MOT so it is not an issue. Hi Sue. When buying a car, I was given a customer number and told to take it to my local dealer. 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